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RATES:
Tour rates are calculated according to transportation fares, and
accommodation rates in effect as of August 1, 2006. Although efforts are
made to maintain the tour rates as published, Tour Operator reserves the
right to adjust prices at any time should this become necessary.
DAY TOURS ~ DEPOSITS & CANCELLATION:
A
50%
deposit
within 7 days of booking a tour. The balance is due
at least
one month prior to tour.
Payments
are non-refundable 28 days prior to tour.
When
deposit/payment
is received
Hanover Holiday
Tours Limited will send a confirmation
indicating payment,
receipt number and details of tour. All prices listed are
per person.
An invoice
is not sent prior to receipt of payment.
NEW …
An optional $5.00 or $10.00 fee per person (based on Tour Cost) can be made
to cover cancellation of a Day Tour due to illness. Payment must be made
with deposit (see page 6 for details).
MULTIDAY TOURS ~ DEPOSITS & CANCELLATION:
On most tours a
deposit of 10% (minimum
$200.00 per
person) is required within 7 days of booking. If the deposit is not received
within this time period, reservations will be cancelled. The balance of
payment is due 45 days prior to departure, therefore guaranteeing the
confirmed rate. When reservations are received less than 45 days prior to
departure, full payment is required within 24 hours. For the destinations
listed under “Special Cancellation Charges”, full payment is due 60 days
prior to departure. Some tours may have other payment schedules and these
would be advised at time of booking. Airport Taxes, HST or GST are not
included on some tours but are always payable on final invoice at current
rates, as imposed by Government Regulations.
CANCELLATION CHARGES for MULTI DAY TOURS:
61 or more days
prior to departure No Charge
60 to 45 days
prior to departure 10% of the tour price - minimum $200.00
44 to 22 days
prior to departure 50% of the tour price will be charged
21 days or less
prior to departure 100% Cancellation Charge
GST/HST attracts the same cancellation charges as the tour price. The
charges become effective the day notice of Cancellation is received by
Hanover Holidays. No exceptions to the above policy. Special Cancellation
Charges may apply on a few destinations.
FORMS OF PAYMENT:
Hanover Holiday Tours Limited will accept payment in the form of cheque,
visa or mastercard.
Cheques must be made payable to Hanover Holiday Tours Limited.
If the credit card
sale is declined, the customer will be informed immediately, and payment
will be considered not received. Verbal authorization of the use of your
credit card commits you to your reservation whether or not you have signed a
credit card draft. Refunds will be processed in the form they were received.
GOODS AND SERVICES TAX:
The Canadian Government’s GST and/or HST may apply to the cost of your tour.
Our reservations staff will advise you of the additional GST/HST charges, if
any, that apply to the cost of your tour. Hanover Holidays reserves the
right to pass any Government changes to the tax structure on to the
consumer.
INSURANCE:
Hanover Holidays strongly recommends the purchase of Trip Cancellation and
Interruption Insurance, and Comprehensive Assistance, Individual Accident
Coverage, and Baggage and Personal Effects Insurance. Tartan Tours can
provide information on applicable rates.
DEPARTURE POINTS AND TIMES:
For all tours
planned and directed
by Tartan Tours
the departure
location will be the Sinton Transportation Yard on Vespra Street Barrie
Ontario. For tour directed by Hanover Holidays the Barrie departure location
is the Travelodge on Bayfield Street. For all tours other departure
locations can be arranged.
PROOF OF CITIZENSHIP:
Canadian Citizens
are asked to carry proof of citizenship for tours to the United States, as
well as Photo ID. Citizens of other countries or landed immigrants should
check with
Tartan Tours
for requirements
for entry into the United States.
SPECIAL TRAVELLERS:
Mentally or Physically challenged persons are welcome to travel with Hanover
Holidays. Persons requiring special assistance, must be accompanied by a
companion to care for their needs.
CURRENCY:
All prices are shown in Canadian Dollars
SURCHARGES:
In the event of an energy crisis and/or devaluation of the Canadian Dollar,
all tours are subject to surcharge until 30 days prior to departure. Tour
members will be advised of any surcharge on their tour at this time. If a
rate increase of more than 7% is necessary, clients may cancel with no
penalties.
ACCOMMODATION:
All hotels listed in itineraries have been confirmed at the time of
printing, but are subject to change. On most tours, TWIN refers to two
persons sharing one room with two beds; however, in some areas, only one
double bed may be available, so please specify at time of booking if you
wish two separate beds. TRIPLE or QUAD usually refers to three or four
persons sharing one room with two double beds, with one private bath. Please
keep in mind that in some areas local customs may mean that there is a
change in the type of accommodation provided.
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SMOKING or drinking
ALCOHOLIC BEVERAGES
is not allowed on the motorcoach
SEATING:
For DAY TOURS seating is on a first come basis. Special requests
must be made at time of booking.
The same
applies for EXTENDED TOURS. To ensure that
passengers share vantage points, seats are rotated at the direction of the
tour director. Seats on other conveyances are assigned by the carrier, but
open to requests.
ITEMS LEFT ON TOUR:
Items left behind on a tour will be returned at the owner’s expense.
TICKETS:
For DAY TOURS admission tickets will be handed out on the coach. For
EXTENDED TOURS the tickets, baggage tags, and hotel lists will be sent to
customers two weeks prior to departure, providing all payments have been
received. Air flight schedules are finalized 30 days prior to departure.
For reservations less than 14 days prior to departure, documents will only
be sent if customer pays for the courier charge.
BAGGAGE:
Maximum baggage allowance on motorcoach tours is one large suitcase per
person. All hand luggage must be carried personally aboard the motorcoach or
aircraft. Although the Tour Director and Coach Driver supervise the
transfer of luggage to and from the motorcoach and every effort is made to
handle all luggage as carefully as possible, Hanover Holiday Tours Limited
cannot assume liability for loss, theft or damage due to breakage, fire,
water, etc.
RESPONSIBILITY:
Tartan Tours as a
division of Hanover Holiday Tours Limited acts solely as organizer of the
tours outlined in this brochure and is responsible for making all
reservations and charting the routes as outlined but it is expressly
understood and agreed between the tour organizer and the passengers that
Hanover Holiday Tours Limited or its agents shall not be held responsible
for:
a) non-performance
on the part of any hotel or other accommodation for any act or omission that
cannot be directly attributed to the neglect of the tour organizer;
b) any delays,
misconnections, loss, damage or injury to persons or property or for
mechanical defects or failure, however caused or for any substitution of
hotels or carrier equipment beyond the control of the tour operator, or for
any additional expenses occasioned thereby;
c) any
inconvenience, loss of enjoyment, upset, disappointment, distress or
frustration whether physical or mental however caused, except where caused
directly by the tour operator;
d) any additional
costs incurred or any ancillary loss sustained as a result of cancellations
or delays of tours caused by inclement weather conditions, acts of God, or
any other event, which result in one or more persons being unable to
continue or complete the tour through no direct fault of the tour organizer.
The tour organizer
reserves the right to make any changes before or during the tour for the
comfort and enjoyment of the passengers and it is agreed and understood that
any increase in costs occasioned by such change shall be paid by the
passengers or any decrease in costs occasioned by the change shall be
refunded to the passenger.
All tour
itineraries are subject to change or cancellation without prior notice.
Hanover Holiday
Tours Limited shall have no responsibilities beyond their refund of all
monies paid by the passenger which is deemed to constitute full settlement.
Refund shall be credited in form received.
The tour organizer
reserves the right to decline any person as a member of the tour at any time
before or during the tour should such person's presence be considered
detrimental to the interest, comfort and enjoyment of the other tour
members. Persons leaving the tour during operation will not receive a refund
of unused services.
Hanover Holiday
Tours Limited, its agents and all passengers agree that the conditions set
out herein are part of the terms between the passenger and the tour
organizer.
Tours in this
publication have been arranged by Tartan Tours ~ A division of Hanover
Holiday Tours Limited. Customers receiving this brochure can also book tours
outlined in the Hanover Holidays brochure and website.
For information or to book tours call:
Tartan Tours ~ 705-725-8877 ~
email tartantours@on.aibn.com
Hanover Holidays 1-800-265-5530 ~
email info@hanoverholidays.com
Send Payments to Hanover Holidays:
73 14th
Avenue, HANOVER, Ontario N4N 3W9
Websites:
Tartan Tours ~ www.tartan-tours.net
Hanover Holidays ~ www.hanoverholidays.com
Registered under
the Travel Industry Act, Ontario Registration
Wholesale #1158989
and Retail #1613915.
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